REFUND POLICY

Thank you for your purchase and the confidence you place in us. We always hope that our customers are satisfied with the services and the items purchased. 
If there are any issues with your orders, please contact us at [email protected]. Our support team will be response back to you within 24-48 hours. 

By placing an order, you confirm that you have read, understood and agreed with below policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. Please note that return address will be provided after the return is accepted.

You can always contact us for any return questions at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

Happy shopping,

8XCreativity Team

Email: [email protected]